Baxter’s Pals Pet Care Terms and Conditions

  • All new clients must complete a free Meet and Greet before services begin. Bookings are confirmed once accepted by Baxter’s Pals Pet Care.

  • Invoices will be be sent at the end of the month and payment is due within 7 days of the invoice being sent.

  • Cancellations with at least 48 hours’ notice will not incur a charge.

    Cancellations with less than 48 hours’ notice may be charged up to 50% of the fee.

    Same day cancellations will be charged in full.

  • Owners agree to provide accurate information regarding their pet’s health, behaviour and medical history. Any changes must be communicated before the next booking.

  • In the event of an emergency, Baxter’s Pals Pet Care is authorised to seek veterinary treatment if the owner cannot be contacted. All veterinary costs remain the owner’s responsibility.

  • We reserve the right to refuse or end a service if a pet display’s behaviour that could place itself, other animals or myself at risk.

  • Any keys or access codes provided will be stored securely and only used for the agreed services.

  • Every reasonable care will be taken whilst pets are in our care. However, Baxter’s Pals Pet Care cannot accept responsibility for illness, injury or loss resulting from circumstances beyond our reasonable control.

  • With the owner’s permission, photographs of pets may be used on our website and social media. Owners can opt out at any time.

  • Personal information will be handled in accordance with our privacy policy and will only be used for providing our services.

  • By booking a service with Baxter’s Pals Pet Care, you confirm that you have read and accepted these terms and conditions.